We are committed to providing a transparent and fair refund process for our users. This policy outlines the circumstances under which refunds may be granted and the procedures to follow. By using our services, you agree to adhere to this refund policy.
To be eligible for a refund on our fantasy cricket platform, certain conditions must be met. Refunds are typically considered in cases where an erroneous transaction occurs, such as a payment processing error or a technical glitch resulting in the purchase of unwanted credits. Users who have not violated our terms and conditions and can provide sufficient evidence of the error may be eligible for a refund. Refunds are not granted for entry fees in contests, as they are considered non-refundable, subject to specific circumstances outlined in this policy.
To request a refund, users must submit a detailed refund request to our customer support team within [2-3 business] days of the transaction. The request should include a clear description of the issue, the date of the transaction, and any relevant transaction or account details. Our team will review the request and may request additional information or documentation for verification purposes. We aim to process refund requests promptly, and eligible refunds will be credited back to the original payment method used for the transaction.
Upon approval of a refund request, we will process the refund as quickly as possible. The time it takes for the refund to reflect in your account may vary depending on the payment method used and the financial institutions involved. We are not responsible for any delays caused by external factors, such as banking processes. Refunds will typically be credited back to the original payment method within [5-7] business days.
It's important to note that certain items and services on our platform are non-refundable. These include entry fees for fantasy cricket contests and any promotional credits or bonuses provided by Finepitch. Exceptions to this rule are made only in exceptional circumstances, such as system errors or technical glitches that result in unfair gameplay. We reserve the right to determine, at our discretion, whether an exception applies.
Users may cancel their participation in contests on our fantasy cricket platform within 24 hours of the contest start time to receive a refund of their entry fee. After this deadline, entry fees are non-refundable. Cancellations can be made directly through the platform's user interface. Please note that contest cancellation does not apply to public contests, and fees for those contests are non-refundable once entered.
In rare instances where users believe they have a valid case for a refund due to exceptional circumstances not covered by our standard refund policy, they may submit a detailed explanation of their situation to our customer support team. Each case will be assessed individually, and decisions will be made at our discretion. We reserve the right to grant or deny refunds based on the merits of the exceptional circumstances presented.
If you disagree with the outcome of a refund request or believe that your case has not been properly addressed, you may contact our customer support team to initiate a dispute resolution process. Our team will review the matter and work with you to find a fair resolution. If a resolution cannot be reached through this process, you may explore other legal avenues available in your jurisdiction.
We may update or modify this refund policy at any time to reflect changes in our services, user feedback, or legal requirements. Any changes will be posted on our website, and the date of the most recent revision will be noted. Users are encouraged to review this policy periodically to stay informed about our refund practices.
If you have any questions, concerns, or inquiries regarding our refund policy, please contact our customer support team at [email protected]. We are dedicated to providing a fair and transparent refund process, and our team is available to assist you with any refund-related matters.
